If you're looking to cancel your account we can submit your request to our Billing Support for further assistance. We also offer users the option to suspend their accounts for a nominal fee per month. Suspending the account would allow for you to work on your campaigns and manage your contacts though you would not have the option to send emails. You can unsuspend the account from the “My Account” section at any time. Please let us know which you would prefer, we want to make sure you're assisted!