hung program

HenryF378
Participant

hung program

CC is constantly getting hung. it is annoying. You hit save and then have to wait for now it's going on 10 minutes. I hit save and the program freezes. I click off, click on, do something else. It still is hung.

1 REPLY 1
William_D
Moderator

Hello @HenryF378 ,

 

Would you be able to try / respond to the following connectivity troubleshooting steps, to see if any of them alleviate the issue?

  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • What browser are you using? Does using a different browser mitigate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?

William D
Community & Social Media Support

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