iCloud bounces?

[DeniseC8302]

We have had our bounce rate go from 180 to over 500 with the exact same list in the last 6 weeks. Almost all are iCloud.com accounts. Any idea what needs to be done to overcome these bounces? Thanks!

[William_A]

Hello @DeniseC8302 ,

Your account hasn't been setup for email self-authentication, despite having your own domain. If there's been any changes to the filtering or security algorithms of your recipients, this lack of self-auth may be having an effect on the bounce triggers.

I'd advise setting your account up for self-authentication, and reach out to our Delivery team if you'd like further specialized insight or general guidance on the setup process.