image editor?

NeliaR1
Participant

image editor?

At some point this fall, I lost the ability to edit images in the library. When I click on the pencil icon that used to open the image editor, it now only brings up the basic info window. I can't find an option to edit anywhere.

4 REPLIES 4
Zoe_H
Employee

Hello @NeliaR1,

 

Thank you for reaching out to the Community! Please take a look at this helpful article that will show you how to get to our image editor. Thanks! 


Zoe H.
Community & Social Media Support

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Hi Zoe, that article does not help, that's not what my screen looks like. When I click replace, there is no edit button at the bottom. 

Can you also explain why clicking on the pencil icon when I'm looking at the image in the library doesn't take me to an edit screen like it used to?

DaveH178
Participant

This article is also not helpful! Why can't we edit any more?! Is it to do with what plan you are on???

Hello @DaveH178,

 

Image editing comes with all plans with Constant Contact. Can you please try a different browser to see if that allows you to edit your photos? Another troubleshooting step would be to zoom out on your browser window to see if you can see the edit button after that. Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.