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inaccurate info

MichelleE188
Retail

inaccurate info

My app shows three contacts marked my latest campaign as spam. I am showing no one has marked the campaign as spam on my dashboard on my PC.

2 REPLIES 2
MichelleE188
Retail

When I click on contacts that are marked as suspended and see their engagement. There is a little box on that page that show very inaccurate data. The box shows that the contact hasn't clicked or opened any emails, but when you see details of that contact, they have clearly clicked and or opened emails. You data collection really sucks! I see inaccuracies all over the place.
William_D
Moderator

Hello @MichelleE188 ,

 

It appears this Community profile is a linked to a dead, cancelled account. Could you please reply to the automated @ mention email with the username of your currently active account? That was I can take a look at your email reporting, to see if I can can view the inaccuracies you're reporting.


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William D
Community & Social Media Support
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