inline sign up form has word "null" instead of "marketing emails" in text

Top Answer
Frankie_P
Moderator

Hi @Bermuda_Business_Development_Agency 

 

Thanks for sharing these steps with our users here in the Community! Changing the Fine Print Text "marketing emails" to just "emails" in your Organization Information settings like this and deactivating/reactivating the inline form is the workaround we are currently recommending.

 

2019-12-18_11-41-25.png

 

We hope other users find this information helpful as well.


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New Member

Re: inline sign up form has word "null" instead of "marketing emails" in text

I attempted to change this today as well, but I still see that my form reads as " you are consenting to receive null from..."

 

So this is still happening. 

Moderator

Re: inline sign up form has word "null" instead of "marketing emails" in text

Hi @KeithM1612 

 

I apologize for any confusion our previous response may have caused. Updating this "Fine Print Text" field in your Account Settings is not the solution for this experience. At this time we are still in the process of troubleshooting this footer change so a fix can be developed. We have added you to our queue to be notified when this resolution is created.


Frankie.P
Community & Social Media Support

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Frequent Visitor

Re: inline sign up form has word "null" instead of "marketing emails" in text

Any word on this?

Other users having this error - use this CSS code to hide the whole line:

 

div.ctct-form-embed div.ctct-form-defaults p.ctct-gdpr-text {
display:none;
}

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CTCT Employee

Re: inline sign up form has word "null" instead of "marketing emails" in text

Hey there @LoriB03 it looks like our team is still in the process of troubleshooting this footer change so a fix can be developed. I'm sorry for any inconveniences this may cause you, however I would be more than happy to add you to our queue to be notified when this resolution is available. 


Brigitte P
Community & Social Media Support

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Occasional Participant

Re: inline sign up form has word "null" instead of "marketing emails" in text

please notify me when you have a fix.

Highlighted
Moderator

Re: inline sign up form has word "null" instead of "marketing emails" in text

Hi @DonaE 

 

Though this experience has not yet been resolved, there is a workaround we are suggesting. Have you tried the workaround share in this thread? Changing the Fine Print Text "marketing emails" to just "emails" in your Organization Information settings like this and deactivating/reactivating the inline form is the workaround we are currently recommending.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Regular Visitor

Re: inline sign up form has word "null" instead of "marketing emails" in text

Hi

I have the same issue with a popup sign up form.

Please let me know when this is fixed.

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Occasional Contributor

Re: inline sign up form has word "null" instead of "marketing emails" in text

Help desk was able to fix this by doing the following:

1. Go into "My Settings"

2. Under "organization information" click "edit organization information"

3. Update field with "emails"

4. Click save

5. Go into your inline form and select "Deactivate"

6. In that same form, click "Activate"

Highlighted
Moderator

Re: inline sign up form has word "null" instead of "marketing emails" in text

Hi @Bermuda_Business_Development_Agency 

 

Thanks for sharing these steps with our users here in the Community! Changing the Fine Print Text "marketing emails" to just "emails" in your Organization Information settings like this and deactivating/reactivating the inline form is the workaround we are currently recommending.

 

2019-12-18_11-41-25.png

 

We hope other users find this information helpful as well.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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