inline sign up form has word "null" instead of "marketing emails" in text

[AlexR343]

I created an inline sign up form that works great on my web site, and everything looks fine when I edit it on the Constant Contact web site.

However, when it is on my web site, the text that says

"By submitting this form, you are consenting to receive marketing emails from"

instead reads

"By submitting this form, you are consenting to receive null from".

Does anyone know how to fix this?  Thanks in advance.

[AlexR343]

Hi @Bermuda_Business_Development_Agency 

Thanks for sharing these steps with our users here in the Community! Changing the Fine Print Text "marketing emails" to just "emails" in your Organization Information settings like this and deactivating/reactivating the inline form is the workaround we are currently recommending.

We hope other users find this information helpful as well.

[Zoe_H]

Hello @AlexR343,

Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, at the moment our engineers do know this is happening in our sign up tools and we are currently working on getting it fixed. I have submitted your feedback on this and I again, apologize for any inconvenience. 

[BillyF592]

Has this issue been resolved yet? I'm facing the same problem.

[Frankie_P]

Hi @BillyF592 

I apologize you too are having this experience. This change in our inline sign-up forms is not something that has yet been resolved. It is however something our Support is continuing to troubleshoot. Though we do not have a time estimate of when it will be resolved, you have been added to our queue to be notified when it is. Please let us know if there is anything else we can assist with in the meantime.

[MatthewS188]

Hello, is there an update on when this will be fixed? I have the same issue:

"By submitting this form, you are consenting to receive null from..."

[Frankie_P]

Hi @MatthewS188 

Thank you for reaching out to the Community! I apologize there has not been an update on this experience since my previous reply in this thread. We have however also added you to our queue so you can be updated when this is resolved.

[PatriciaH1051]

I am having the same issue, have you received a solution?   Has this been fixed?

[Mary_S]

@PatriciaH1051  Thank you for reaching out to the Community!
I apologize you too are having this experience. This change in our inline sign-up forms is not something that has yet been resolved. Though we do not have a time estimate of when it will be resolved, you have been added to our queue to be notified when it is. Please let us know if there is anything else we can assist with in the meantime.

[WhyClimateChanges]

I am having the same problem. I note that in "Manage My Settings" under "Organization Information" there is a field "Fine Print Text" which is the variable null is pointing to. The default says "marketing emails." I changed it to "informational emails" but there was no effect. Seems like this should be a quick fix.

[Frankie_P]

Hi @WhyClimateChanges 

Thank you for sharing these troubleshooting steps you have taken. I apologize making this update in your account settings did not affect your sign-up form. Because of this we have also added you to our queue to be notified when this is resolved.

[KeithM1612]

I attempted to change this today as well, but I still see that my form reads as " you are consenting to receive null from..."

So this is still happening. 

[Frankie_P]

Hi @KeithM1612 

I apologize for any confusion our previous response may have caused. Updating this "Fine Print Text" field in your Account Settings is not the solution for this experience. At this time we are still in the process of troubleshooting this footer change so a fix can be developed. We have added you to our queue to be notified when this resolution is created.

[LoriB03]

Any word on this?

Other users having this error - use this CSS code to hide the whole line:

div.ctct-form-embed div.ctct-form-defaults p.ctct-gdpr-text {
display:none;
}

[Brigitte_P]

Hey there @LoriB03 it looks like our team is still in the process of troubleshooting this footer change so a fix can be developed. I'm sorry for any inconveniences this may cause you, however I would be more than happy to add you to our queue to be notified when this resolution is available. 

[DonaE]

please notify me when you have a fix.

[Frankie_P]

Hi @DonaE 

Though this experience has not yet been resolved, there is a workaround we are suggesting. Have you tried the workaround share in this thread? Changing the Fine Print Text "marketing emails" to just "emails" in your Organization Information settings like this and deactivating/reactivating the inline form is the workaround we are currently recommending.

[Naaleh]

Hi

I have the same issue with a popup sign up form.

Please let me know when this is fixed.

[Bermuda_Business_Development_Agency]

Help desk was able to fix this by doing the following:

1. Go into "My Settings"

2. Under "organization information" click "edit organization information"

3. Update field with "emails"

4. Click save

5. Go into your inline form and select "Deactivate"

6. In that same form, click "Activate"

[Frankie_P]

Hi @Bermuda_Business_Development_Agency 

Thanks for sharing these steps with our users here in the Community! Changing the Fine Print Text "marketing emails" to just "emails" in your Organization Information settings like this and deactivating/reactivating the inline form is the workaround we are currently recommending.

We hope other users find this information helpful as well.

[DavidF4269]

My signup for still says "receive null" in the fine print. The steps above do not seem to be current for the 2022 user interface. Could you please advise how to fix this verbal error?

[William_A]

Hello @DavidF4269 ,

Try performing the following troubleshooting steps, if you're still seeing the issue for your existing form(s):

1. Go to your My Account page
2. Under the main account subtab, go down to Other Settings, and click edit.
3. Change "marketing emails" to just "emails" 
4. Go to the Sign up forms tab in your navigation bar
5. Open the Inline form and click 'Publish' again OR Deactivate/Reactivate the Inline form. Once this is done, you can change "emails" back to "marketing emails" or anything else you wish to have instead, and it should still fix the "null" issue.

If this is affecting a form that isn't an inline/pop-up type, such as a landing page form, you can still unpublish and republish it to ensure the Step 3 troubleshooting changes are forced through.

See also:

Updating Account Settings

Account Email and Form Footer Settings