invoicing problems

[ErikaJ11]

I'm furstrated that I can't send out my email because even though we've prepaid for a year and it says our next invoice isn't due until feb 2021, it's still defaulting to a monthly payment plan and telling me I have a monthly past due amount due. of course I can't get a human on a sunday and it won't let me send an email. Very frustrated with this billing system.

[William_D]

Hello @ErikaJ11 ,

It looks like you've already contacted our Billing team regarding your prepayment setup, your current contact and charge levels, and how paper check payments work in regards to prepayment.