it takes a long time to save changes

DarleneL97
Occasional Participant

it takes a long time to save changes

It is taking several minutes for me to log in to Constant Contact and even longer to save changes to my email campaign.  SEVERAL minutes. Sometimes changes aren't saved and I have to do them over again.

3 REPLIES 3
Adelina_R
Employee

Hello @DarleneL97 

 

We apologize that you are experiencing this when saving your campaigns. Would you mind providing more information so we can asses the situation?

 

  • What browser are you using?
  • Is this a home connection or public/work? Is this connection wireless or wired?
  • Have we tried other browsers?
  • Have we tried a incognito window or clearing or cache/cookies?

 

As for right now, we can offer these troubleshooting tips for general issues. 


Adelina R
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
DarleneL97
Occasional Participant

  • What browser are you using? I have tried Chrome, Safari, and Edge.
  • Is this a home connection or public/work? Is this connection wireless or wired? This occurs on both home and work connections, both wired and wireless.
  • Have we tried other browsers? answered above
  • Have we tried a incognito window or clearing or cache/cookies? I regularly clear out my cache and cookies.

Hello @DarleneL97,

 

Thank you for providing us with that information. I have submitted this case over to our advanced technical team so they can do additional research on why you may be experiencing slowness in your account. Thank you for your patience and you should be contacted by them tomorrow morning. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.