it wont let me activate my welcome email

[DesignerBlvd]

please help!

[William_A]

Hello @DesignerBlvd ,

Do you have any other welcome automations active at the moment? What is the exact error message you receive when you try to activate the welcome email?

[DesignerBlvd]

it is saying:

You need to provide additional information. Please correct the errors below and try again.

but I have no idea what additional info it needs

[William_A]

Have you checked the header and footer sections of your email, to see if they need updating or need their info re-entered?

[DesignerBlvd]

we dont have a header or footer and our footer that is on every email is finished

[William_A]

Then I'd advise calling our general support so they can continue troubleshooting with you live.