Hello @DesignerBlvd ,
Do you have any other welcome automations active at the moment? What is the exact error message you receive when you try to activate the welcome email?
it is saying:
You need to provide additional information. Please correct the errors below and try again.
but I have no idea what additional info it needs
we dont have a header or footer and our footer that is on every email is finished
Then I'd advise calling our general support so they can continue troubleshooting with you live.
"There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - WillSee Article
"Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - CaitlinSee Article
"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - NickSee Article