Hello @SeleneD5 ,
It looks like you already reached out to Billing, and they've escalated it for a manager review. You should be receiving an email response in the next 5 - 7 business days, once they've had time to review previous cases, correspondence, account activity, charges, etc.
William D
Community & Social Media Support
Did I answer your question? If so, please mark my post as an
"Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.