list review

Participant

list review

"Contact a List Review Specialist

Article: 000005783
Updated: February 12, 2018
When your account gets flagged for a List Review, contact one of our List Review Specialists to fix the problem

If you need to speak with a List Review specialist regarding your account, we're here to help."

 

Gee, how about we send out our email that I spent a couple hours putting together with our latest email list?  Hmmmm....

 
This stuff is time sensitive.  Yes, it could be better.  As I spend more time with your software I will get them better.  If I had wanted to talk to somebody on the phone I would have called.
 
Our email list is collected in our tasting room at the winery.  All info was volunteered by our clientele without coercion, arm twisting or threatening to cut off there wine sampling.
 
I'll fix the list as we get feed back, or, we can cancel the account and forget about the whole **bleep** thing.
 
Best regards,
 
Daniel Measel 
Pentamere Winery
10 REPLIES 10
Employee

Hey @First-NameL16130,

 

Thank you for reaching out to us. I apologize for the confusion with the List Review banner that you see in your account. So in order for mailing to resume, our List Review department just wants to have a very quick chat with you about the list you uploaded. Here is there direct number 1-855-285-0202. Please let us know if you have any other questions.

 

Desi_B
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!

This number doesn't work.  Fast busy signal.  So now how do I get ride of the list review banner? 

Hey there @GulfCoastGal !

 

I see you have reached out to us via Twitter on this matter, are you still experiencing difficulties reaching our Account Review team? If so please let me know, i'd be more than happy to reach out to you directly and get you over to that team!

 

For anyone else who may be experiencing difficulties reaching our Account Review team, here is a great article on How to Contact an Account Review and Deliverability Specialist


Brigitte P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Participant

The 855 number is not working I get a busy signal. I’ve got work that needs to be done how do I move forward?

Is this message for me? My number is 

Hi @GulfCoastGal 

 

Though we're happy to hear you're open to helping your fellow Constant Contact users, the previous message in this thread is regarding the phone number available for our List Review Specialists.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Hi @roberts7321 

 

I apologize you were unable to connect with our List Review Specialists as easy as you should! I have taken a look at your account and can see you were able to connect with this team after all. In fact this team was able to remove the list review from your account. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

This is seriously unacceptable.

We have spent the last 4 days trying to fix this authentication thing with the DKIM entered into the DNS and after calling your customer service 6 times (FYI we live in Asia and 10am for you means 10pm for us - and also every time we call we have to pay a serious fee), now there is this banner saying that we need our list to be reviewed. I mean literally on the same day we fix an issue and another one pop up!

 

Oh and of course this is only something that can be done over the phone, like questions cannot be asked on a chat or something...

 

Seriously I wanted to give a try but so far it has been a terrible experience! Hope to be able to fix that ASAP amd finally be able to send emails after a week of being unable to!

Hello @user54363,

 

We do apologize for the inconvenience our List Review process has caused. It is something that unfortunately can not be completed online for security reasons, and it is only a 15 minutes conversation to help you get the best delivery rate possible! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

What is the question?