log in problems

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Regular Visitor

log in problems

For some reason we have had to reset our password every week because CC says our password is wrong. We swear it is typed in correctly. What is going on?

1 ACCEPTED SOLUTION

Accepted Solutions
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Employee

Re: log in problems

Hi @TeneshiaW7!

 

I'm so sorry the system has been locking your account! I took a look into it and it looks like you have a 3rd Party Integration (such as Donor Perfect, or Mindbody, etc.) that accesses your contacts in Constant Contact. When you changed the password, it did not update for that integration, so it is still using the old password to ping the system, which then locks the account due to failed logins. I recommend updating your password with that integration. Let us know if there is still a problem accessing the account after you update the integration with that new password, and we can help troubleshoot further.

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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View solution in original post

1 REPLY 1
Highlighted
Employee

Re: log in problems

Hi @TeneshiaW7!

 

I'm so sorry the system has been locking your account! I took a look into it and it looks like you have a 3rd Party Integration (such as Donor Perfect, or Mindbody, etc.) that accesses your contacts in Constant Contact. When you changed the password, it did not update for that integration, so it is still using the old password to ping the system, which then locks the account due to failed logins. I recommend updating your password with that integration. Let us know if there is still a problem accessing the account after you update the integration with that new password, and we can help troubleshoot further.

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

View solution in original post

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