logout link disappeared

Participant

logout link disappeared

I need to sign into several accounts. Now I can't find the logout button. STUPID and can't call anyone on the weekend. Restarting the browser is only way I can do my work!

5 REPLIES 5
Moderator

Hi @delrayartleague

 

I apologize you weren't able to get in touch with Support over the weekend! While we no longer offer phone support over the weekend, you can always get support through Chat, Twitter, Facebook or even here in the Community. However I would be more than happy to help you find the Logout button in your account.

 

You can find this button under the Person icon in the top right hand corner. If you hover your mouse over this icon you will see "Log out" in the drop down of options. Here is a screenshot of this as well:

 

Log Out.png

 

 

 

Hope this helps!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

When working the top bar disappears and cannot log out.  How do I ensure it is always visible?

Hello @ClaireC56. It looks like you were able to chat with our Support team shortly after posting here and they were able to assist you. Let us know if you have any further questions!


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi, 

some assistance has been provided in that I've been told someone from billing will be in touch in the next few dasy, but I'm not clear on why the contact today isn't sufficient.  I've notified I would like to close our account, you now know, why do I need a call back?  Not sure why I need to wait for someone from the billing team to contact me. 

Hi @ClaireC56 

 

I apologize for any inconvenience our cancellation process may cause! I can see you previously requested this cancellation through a different post here in the Community. Due to account security we are unable to go into your billing details or authorize cancellations here in the Community. Instead, we submit a cancellation request ticket to our Billing Support for further assistance. One of our Billing agents will then review the request and follow-up directly with any further updates. It's also important to note these agents usually follow-up by email and not phone.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.