I apologize you weren't able to get in touch with Support over the weekend! While we no longer offer phone support over the weekend, you can always get support through Chat, Twitter, Facebook or even here in the Community. However I would be more than happy to help you find the Logout button in your account.
You can find this button under the Person icon in the top right hand corner. If you hover your mouse over this icon you will see "Log out" in the drop down of options. Here is a screenshot of this as well:
Hope this helps!
Hello @ClaireC56. It looks like you were able to chat with our Support team shortly after posting here and they were able to assist you. Let us know if you have any further questions!
some assistance has been provided in that I've been told someone from billing will be in touch in the next few dasy, but I'm not clear on why the contact today isn't sufficient. I've notified I would like to close our account, you now know, why do I need a call back? Not sure why I need to wait for someone from the billing team to contact me.
I apologize for any inconvenience our cancellation process may cause! I can see you previously requested this cancellation through a different post here in the Community. Due to account security we are unable to go into your billing details or authorize cancellations here in the Community. Instead, we submit a cancellation request ticket to our Billing Support for further assistance. One of our Billing agents will then review the request and follow-up directly with any further updates. It's also important to note these agents usually follow-up by email and not phone.