long emails getting clipped in Gmail

long emails getting clipped in Gmail

Hi, 

 

I'm noticing that long/big emails get clipped, or don't show up at all in Gmail. That sucks but could be made less frustrating if I knew how long was too long. Currently, I have to create the email then keep sending out tests to see if I've reached the limit. Sometimes having to remove sections and basically completely rewrite & reformat my email if it's over the max.  

 

Is there a way fo us to know when we've reached the max size? 

24 REPLIES 24
Employee

Hello @naturalresources,

I am sorry that your emails are being clipped in Gmail. From the information available, I can see that Gmail clips emails at: "102 KB in size or too long in length". I don't see a specific height that would be considered "too long", but if you send test emails that should give you a good idea whether your email will be clipped.

I would also recommend viewing this article, as it lists the limitations for many email clients.

Jordan E
Community & Social Media Support


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How can I see what size the email is before we send it? Is there anything your developers can add to warn us that we are reaching the threshold? Having to send multiple test emails to double check that it hasn't gotten too long is tedious.   

 

I want to also mention that sometimes the whole email is not visible it's not just partially clipped. 

Hello @naturalresources,

 

I can understand how saving time from sending test emails would be beneficial. We do not have the ability to check the size of the email at this time. It's definitely a great idea and one I will submit to our developers for review. 

 

If the whole email is not visible I would check to see if you have "Conversations" set on Gmail. The "Conversations" view groups all emails with the same subject line together in one thread and as the thread grows it's possible it might not display some or all of the email until you click on a link to expand it. If this is not the case I would email us at social_support(at)constantcontact(dot)com with your username, a screen shot example of what you're seeing in Gmail, the name of the campaign you are experiencing this issue in, and a reference to this post. We will use the information you provide to investigate and work toward a resolution.


Nick S.
Social Media & Content Manager

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Regular Participant

Agreed!  It is so frustrating to have to clip, condense and dump my photos and my message. It is a giant waste of time to send test after test, delete and send again.  I do not believe that it is a Conversations Setting problem, because I am the first and only person in the conversation. This has never happened until this week and last week.  Constant Contact - please tell me what is going on!  Thanks for your time - but really - please do address this issue effectively. 

Hello @TobieC7,

 

Thank you for reaching out to us. I'm sorry to hear that you have to remove some information from your email so that it does not clip. The clipping process occurs within the Gmail client once the email has reached a certain size. At this time the best workaround would be to condense your email, I apologize for the inconvenience. I will make sure to track this information and pass along the feedback to the correct team for review. In the meantime, you can send tests of you email to your Gmail client to see whether your email is being clipped. Please let us know if there is any additional feedback that you would like to address. 

Tiago_R
Community & Social Media Support

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Occasional Participant

We sent a test email today and it was not clipped. When the final version went out a few minutes later it was clipped. So suggesting that we send test emails first doesn't necessarily help if it's not happening with those. Very frustrating!

Hello @RobertaH585,

 

That's very unusual.  Most email clients choose when and where to clip an email, based on an algorithm that compares the safety of the email, to the amount of HTML coding inside it.  If the the same email was sent to the same address with no changes, in theory it should have been clipped the same way both times.  One thing that might have happened though, is if you receive a number of emails that are exactly the same, sometimes they will be put into a 'Conversation' which looks very similar to when the email is clipped.  This would only happen to someone that had received a number of emails with the same subject line though, so it shouldn't have happened to the majority of your contacts who weren't also receiving the tests.  Our emails that start with 'Your campaign has been sent' also have a larger amount of content than the original email, which could have caused those to be clipped as well.

 


Aaron_H
Community & Social Media Support

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Occasional Participant

It was clipped for everyone when it was finally sent, not just those who received the test email. The people who received the test email did not see any clipping whatsoever.

Hello @RobertaH585,

 

That's very unusual that the clipping would only happen on the live send with no other changes.  We'll be happy to look into that further though, if you send us an email to social_support(at)constantcontact(dot)com, with your username, and which email was clipped only in the live send, we can take a look and collect some information to pass on to the engineers.

 


Aaron_H
Community & Social Media Support

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Occasional Participant

So sad to see this topic never got resolved...I too can confirm that an email that was not being clipped on test emails, was clipped in the actual real version we sent out. My guess is that Constant Contact includes even more code to the email when it is sent for real than what they add to the test emails. Your developers definitely have to do something in order to reduce the file size of the email as prior to a major update you had this year, we were sending huge newsletter and never got clipped. Now, all of our newsletters have become a challenge trying to find how to save words and which images to eliminate, etc... it feels like using Twitter with the word limit now...

Hello @LCCF,

 

Thank you for posting your reply to the Community!

 

I apologize that this is still an issue with that web mail service. We really wish that emails were not clipped but unfortunately that specific web mail service has limitations in regards to the length and size of your email. Please let us know if you have additional questions.

 

Thanks and have a great weekend!

 

Evan G.
Customer Engagement Specialist
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Occasional Participant

I think the code that Constant Contact's builder generates should be seriously optimized to address this issue. It is very easy to blame "that specific webmail service" but unfortunately for this situation, Gmail, with 1.2 billion users, has 20% share of all email clients globally, meaning 20 out of every 100 emails we send out will be clipped.

To give you (and other users having this problem) an example of why I say you should optimize the code and a possible workaround, simply eliminating a "spacer" saves 1.17kb which is huge considering it is only blank space and the limit before Gmail starts clipping is 102kb. So, in our last newsletter, we were using like 15 spacers, I erased 'em all saving a total of 17.55kb (17% of Gmail's limit) and voila! the email was not clipped any more.

 

If you are wondering how I am coming up with these numbers and information, according to Chrome DevTools, this is the code that is inserted with EACH spacer:

 

<table width="100%" cellpadding="0" cellspacing="0" border="0" class="m_-7133484576713239589galileo-ap-layout-editor" style="min-width:100%">
<tbody>
<tr>
<td class="m_-7133484576713239589editor-col m_-7133484576713239589OneColumnMobile" width="100%" align="" valign="top">
<div class="m_-7133484576713239589gl-contains-spacer">
<table class="m_-7133484576713239589editor-spacer" width="100%" cellpadding="0" cellspacing="0" border="0">
<tbody>
<tr>
<td align="center" valign="top">
<table cellpadding="0" cellspacing="0" border="0" width="100%">
<tbody>
<tr>
<td class="m_-7133484576713239589spacer-base" width="100%" align="center" valign="top" style="height:1px;line-height:1px;padding-bottom:10px">
<div><img alt="" width="5" height="1" border="0" hspace="0" vspace="0" src="https://ci6.googleusercontent.com/proxy/2Jo_7Scor_bbv8c_j5sYDuq5V2-hSB8rJ8lDhdzyULTyF_5TR9_nN9o4a6gK..." style="display:block;height:1px;width:5px"></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>

And I calculated the byte size using this: http://bytesizematters.com/

Hello @LCCF,

 

I absolutely understand your concerns and appreciate your feedback. I will pass this information along on your behalf. In the meantime, please let us know if you have additional questions.

 

Thanks!

 

Evan G.
Customer Engagement Specialist
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Occasional Participant

This is happening in my relatively short (e.g. 3 paragraphs - 162 words total) email as well.  The biggest downside I see is that the CAN-SPAM footer and unsubscribe link is the most important part being clipped. I'm concerned that subscribers can't find the unsubscribe link easily. That seems like an issue that could compound over time.

Regular Participant

Hi there - I feel your pain! This problem has plagued me for at least two years. It is truly troublesome! One or two years ago,  I had a "chat" about it, and the service rep told me that it is a gmail problem, not a CC problem.  I see that another poster asked for a fix for the same problem ...over a YEAR ago, and still my messages are clipped every week.  I really wish that Constant Contact would put it at the top of their to-do list. Hello, CC - as the comedians say - "Is this thing on?" 

Hi @TobieC7 

 

I apologize you are seeing your email be shortened in your inbox as well. With that said, I would like to point out this happening due to a Gmail limitation that affects other email marketing providers as well. In fact we have an article in our Help Center that helps explain how long the email has to be for it to be clipped. This article also goes over details on how this can be avoided as well. I hope this helps!


Frankie.P
Community & Social Media Support

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Hi @ScottE303 

 

Thank you for reaching out to the Community about your email! I have tested your campaign in my own inbox and was unable to replicate this same experience. Would you be able to please provide a screenshot of what you are seeing? Emails tend to clip when it exceeds 102KB in size or is too content-heavy. However this is not the case with your email. So having any screenshots will allow us to see exactly what you are experiencing. Are you also sending yourself multiple test previews without deleting the previous ones? It is important to note that Gmail does have a setting where it will condense the message if multiple copies of an email has been received.


Frankie.P
Community & Social Media Support

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Occasional Participant

Hi Frankie - 

Thanks for the follow up. I'm adding a screenshot (below) of the live email as it's seen on my laptop. You can see that in order to see the can-spam footer, you end up having to click the "3 dots" at the bottom bottom to reveal the footer.  I will say that when I view the live email on my mobile device, the footer isn't cut off. 

 

Also it's noteworthy that when I send a "test" from my Constant Contact account that the footer is not cut off, as in the screenshot. Any insight is appreciated.

 

Thanks!

 

cc no footer.png

Hi @ScottE303 

 

Thank you for providing this screenshot! After looking into this further we were able to replicate Gmail trimming the footer in a live send. This experience is something our support is continuing to look into. I apologize at this time we do not have a time estimate of when this will be resolved. We have however tracked this information in your account and added you to our queue to be notified when this is fixed. In the meantime we suggest clicking the three dots to show the footer


Frankie.P
Community & Social Media Support

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I posted this 3 years ago and it is still a problem PLEASE:

 

  1. figure out a way for us to see AS we create our email when it gets too long so we can adjust as needed.
  2. optimize your code so spacers etc don't put us over the limit. 

I'm considering moving to a different platform because of this issue.