Thank you for reaching out to us about this! I'm sorry to hear that you are experiencing a long wait on the phones. This must have been a busy time when we are experiencing higher than normal call volume. I will be sure to submit this feedback to the appropriate department to see if we can make this a better experience when anyone calls in.
Below I have included a screenshot showing where you can find the (?) Help icon from within your account.
Once you click on this icon you will be presented with a search box to help you find the information that you are looking for.
If you have any questions or concerns please feel free to reach out to us again and we will be happy to help you!