long wait on phone

AustinH690 · ‎10-09-2017

been 10 minutes now and no help in sight? No Chat? So far, very bad 1st impression. where is this? IF YOU NEED HELP, PLEASE CHOOSE THE ? AT THE TOP OF THE PAGE.

Curtis_P · ‎10-10-2017

Hello @AustinH690,

Thank you for reaching out to us about this! I'm sorry to hear that you are experiencing a long wait on the phones. This must have been a busy time when we are experiencing higher than normal call volume. I will be sure to submit this feedback to the appropriate department to see if we can make this a better experience when anyone calls in.

Below I have included a screenshot showing where you can find the (?) Help icon from within your account.

Once you click on this icon you will be presented with a search box to help you find the information that you are looking for.

If you have any questions or concerns please feel free to reach out to us again and we will be happy to help you!

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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