I am sorry to hear that our platform feels unsatisfactory. Could you explain in more detail about the loss of contacts that you experienced? How many contacts did you lose from the account? When did you lose them?
Also, are you receiving any error messages when the site crashes? If so, could you please provide a screenshot of the error message? What actions are you taking before the site crashes? Are you editing a particular block? Does the site crash when you are just navigating through the platform?
For workaround steps to resolve the slowness:
If you can explain in more detail about the issues that you experienced, we can try to source out the causes for these issues. We appreciate any information you may provide us! Thank you!
The system constantly crashes and I can't save even a simple sentence in a newsletter we're trying to send out tomorrow. The system says "you have unsaved changes" but WILL NOT allow me to save. I click save and it just sits there for an hour with no response. And then boots me out and I have to try again. I've been trying for three hours to type in and save one simple sentence to finish our newsletter.
Hey there @tryan1141 ,
We're sorry to hear you've experienced trouble working on your emails. Could you answer some of the following questions so we can troubleshoot further?
I do apologize that you are having the same experience. We will need you to give us some more information so we can better assist you. Thanks!