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BarbaraR9622
Participant

The links did not work on my phone but worked on the desktop

1 ACCEPTED SOLUTION
Frankie_P
Moderator

Hi @BarbaraR9622

 

Thank you for reaching out to the Community! I apologize your links are not working on your phone. I took a look at your most recently sent email and was able to open its links both on my mobile device and desktop. Which email campaign are you viewing? Also, what mobile device and email client are you viewing your email through? Are you seeing a blank page or are the links not responding? 


Frankie.P
Community & Social Media Support

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3 REPLIES 3
Frankie_P
Moderator

Hi @BarbaraR9622

 

Thank you for reaching out to the Community! I apologize your links are not working on your phone. I took a look at your most recently sent email and was able to open its links both on my mobile device and desktop. Which email campaign are you viewing? Also, what mobile device and email client are you viewing your email through? Are you seeing a blank page or are the links not responding? 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
micheller161
Participant

I similarly had an issue where I put a link on a button, and it worked in preview, then the delivered message had the right link when viewed on my desktop but not on my mobile.

 

the link on the donation button was ""

it opened correctly on  my desktop but not on my mobile

on my phone it pulls up as a weird ..... 
 

Hello @micheller161 ,

 

The mobile option was showing the standard tracking link rewrite, that r20rs6 longform URL. If the link didn't open as expected, you may have a setting on your mobile device that prevents such links from opening. 


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William A
Community & Social Media Support
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