Hello @user148769 ,
It looks like this Community profile is linked to the extraneous account you're needing cancelled. We got a ticket submitted to our Billing team for further review of the cancellation of this account. They'll reach out regarding the cancellation, and should also provide ways that you can securely provide the necessary information for them to review the account needing a refund.
Depending on the size of their queue, it may take longer than the standard 1-2 business days for them to get back to you. For the quickest response, you may wish to reach out to them directly.
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William D
Community & Social Media Support
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