multiple contacts with the same email address

[RonK7]

Hi all,

I'm seeing multiple  contacts with the same email address and different names as well as multiple contacts with the same email address and the same name. Is this normal ?

The ultimate goal is to use a .Net application to add custom fields to each contact so I can create an email list.

TIA

[Frankie_P]

Hi  @RonK7

Thank you for reaching out to the Community! Having duplicate contact email addresses in your account is not something that is normal. In fact, I have created a ticket in your account with our upper level of support to troubleshoot this further for you. A member of this team will be reaching out to you by email with any further updates.

[RonK7]

Thanks. Here are some sample emails that have multiple records:

[Frankie_P]

Hi @RonK7

Thank you for these examples! We have included examples in your ticket with our upper level of support. Please let us know if there is anything else we can assist with in the meantime.

[DaneliaW]

I have the same problem. What was the solution?

Thanks

[Frankie_P]

Hi @DaneliaW 

This was resolved with the assistance of our upper level of support. If you can please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and any contacts you would like for us to take a look at. Once we receive these details we can continue to troubleshoot further.

[JordanS486]

Anyone found a reasonable solution to this yet? I am building a tool for COVID vaccination scheduling and I’d say about a third of contacts share an email address for multiple contacts. Any other services or workaround ideas would be incredibly helpful.

[Zoe_H]

Hello @JordanS486,

This was resolved with the assistance of our upper level of support. If you can please email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and any contacts you would like for us to take a look at. Once we receive these details we can continue to troubleshoot further.