my saved templates are not appearing in the templates page

New Member

my saved templates are not appearing in the templates page

I couldn't find my old saved templates to I went to my old campaigns and saved one as a template. When I tried to create an e-mail the saved template does not appear. and it is very **bleep** irritating
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CTCT Employee

Re: my saved templates are not appearing in the templates page

Hello @LelaineL4,

 

I am so sorry to hear that you are not able to save emails as templates in your account. I can certainly understand how inconvenient this is for you. I would be more than happy to help you try and troubleshoot what is happening. In order to do so, I need some additional information. What email campaign are you trying to save as a template? What were the names of your older templates that are no longer showing in your Saved Templates?

 

Thank you so much and I look forward to hearing from you soon.

Brittany W
Community & Social Media Support

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