my uploaded document doesn't show up

ElaineR661
Frequent Participant

Hi! I am trying to upload a document and it does indeed upload, but it doesn't show up when I try to link it. It is simply not there. I'm wondering if there is a limit on the number of images you can have in your library and that's why it doesn't show up?

 

Thanks in advance,

Elaine 

4 REPLIES 4
William_A
Moderator

Hello @ElaineR661 ,

 

Is it the image or the document that isn't showing? If trying to insert the document's first page image, is it available when you click Replace on an image block placeholder? If inserting a document, does tapping (or double-tapping) the Uploaded On sort allow the desired document to show at the top?


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William A
Community & Social Media Support
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ElaineR661
Frequent Participant

Hello and thank you for the support.  I can indeed see the one page flyer but the document isn't listed when i try to link it. I have logged out and come back into the system several times, after uploading the document again and again, but I cannot link it.   

I see you've uploaded a singular JPG (image) a bunch, but I'm not seeing any recent PDF uploads after June 2, and that's an image on a blank white paper. Are you sure you've been explicitly uploading a PDF or DOC when uploading that? Are you seeing any error messages when importing it?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
ElaineR661
Frequent Participant

Ok, i just realized I was working with a jpeg and NOT a PDF and that's why I couldn't link it. Thanks for the help anyways -- now I know for future use!

 

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