need billing support

Regular Participant

need billing support

(posted to old posts-thought I would start a new one so they have a chance finding a disgruntled customer)

Just looking for an e-mail to send support about the cost--Shopping right now for new program because of cost.  Finding most are half the cost with all of the function of the upgraded version.  I guess you will loose another since I can't even send an e-mail to an e-mail company.


I'm sure if I keep digging I will see much of the same comments since I am looking at cost.  Hope to get a response from CC on this.  If not I will definitely run.  Would have been much better for the company if I could have vented via, hmm what is that system I'm using.  


Oh yeah--E-MAIL!!


Hello @JoyceN3,


Thank you for reaching out to the Community! I do apologize for our support process being an inconvenience to you. We aren't able to talk about account billing specific questions over the Community for security reasons. This is public so we want to be able to protect you and your personal information. I would love to submit your feedback on having email support access, but to solve the issue you are having now about lowering your costs with Constant Contact, I recommend removing your bounced contacts because they are inactive and you shouldn't be paying for inactive email addresses. You can also reduce your costs by segmenting your contacts and deleting the people who do not open your emails anymore. If you have any other cost reducing questions please give our Billing team a call. Thanks! 

Zoe H.
Community & Social Media Support

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