The good news is chat support can be found here on our Help & Support page. We also can offer assistance here in the Community as well! In fact, I apologize the thumb nail for your video isn't showing in your email as it should. We ask that you please email us at social_support(at)constantcontact(dot)com with your username, the name of the campaign you're working in and a reference to this post. We would be happy to look into this email further for you!