newsletter missing images in "test" email

[JillM9580]

Hi,

I've been sending monthly emails for over a year now and this has never happened to me before.  Here's what happens:  I send myself a "test" email and my banner and all images are missing if I look on my computer.  however, if I open the "test" email on my phone, it looks fine.  Is there something I'm missing?  pls advise.

thanks,

[William_A]

Hello @JillM9580 ,

Is your email program prompting you to download / show the images? Some email programs, especially Outlook, will block images from showing based on network, personal, or default program settings. You may also want to peruse our article on missing images, to see if any of that information pertain to your current issue.