Hello @UN-REDD1 ,
I took a look at your account for the case that you have open and see that there was a reply to that case early this morning. Typically responses to with our second level of support are answered within 1 business day. I did see the question about redirecting a link from one of your sent emails, this is not something that we have the ability to do. I know that this situation is frustrating and I apologize for any inconvenience that this has caused. You will still be getting an update from our second level of support; however at this time there is no update on the system issue that you are running into and no ETA for when it will be fully resolved.
If you have any further questions about this issue, our second level of support will be the best people to connect with. If you respond to the original email that you received all of your emails will be tracked under the correct case, so the information is kept together.