not receiving emails

0 Votes

I have never received the emails I send (to my email address, which has been in the original list since the beginning in 2019). I just created a new list under my company name Blue Sun Energetics and transferred two of my email addresses ( and ) as contacts in this group. I resent an email that originated yesterday. I still am not receiving a copy. I want to be able to forward my emails to some people who have not yet subscribed. Please help.

0 Votes

Hello @ErinaC5 ,


Here are some general best practices for deliverability.


Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - whether that's through us if you have a free domain (e.g. Gmail, Yahoo, AOL, etc.) or via self-authentication if you have your own domain (such as through a business or other organization).


If you'd like to learn more about safelisting, and what it entails:


Safelisting domains in a security system


Safelisting email addresses in an email client or security system


If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

William A
Community & Social Media Support