in today's landscape where so many people are working from home, there's NO reason you guys should have a hold time issue. HIRE PEOPLE. they're all around you w/no job at this time. the fact that i can't do my job because of your hold time and the lack of answers to my questions is getting to be TOO much. i may need to go out and find an ESP that can handle their customer base.
Oh and I forgot to also comment about your 'chat support' which all i saw was a circle go around saying it's loading but NO chat. again, really no reason for that in this day and age.
I apologize for the wait time you experienced! I can however see you also created a second post here in the Community about your autoresponder campaign. Is that what you are in need of assistance with in your account? If this is not what you need help with please let us know.