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over 100% open rate?

GenevieveC
Occasional Participant
‎03-29-2022 10:27 AM
‎03-29-2022 10:27 AM

Just got results back from an email we sent out. How can you get a 101.2% open rate? And then a -1 did not open? Anyone else having a reporting issue? Thanks for any help. 

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William_A
Moderator
Moderator
‎03-29-2022 02:03 PM
‎03-29-2022 02:03 PM

Hello @GenevieveC ,

 

At this time our engineers are still collecting info and investigating this rare, recent issue. If and when there's an update regarding it, they'll notify you directly. In the meantime, there's not much of a workaround as it seems to be a combined UI and reporting issue for that particular campaign.


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William A
Community & Social Media Support
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