paid for it not getting it.


paid for it not getting it.

I paid and have been waiting for someone to contact me to set up my branding. I have not heard from anyone, 2 weeks into it and I have nothing. Not impressed yet....
Super Participant

Hey there,


Two weeks seems a long time. What exactly are you looking for help with?  


Hi @SteveL7975 


I took a look into this for you and I apologize for the delay. But good news, they are working on this for you and should be done by 5pm ET. If you don't hear anything, please let me know!


Thanks and again I apologize for the delay.

I'm guessing two week turnaround for "custom template" ?



Hi @CreativeLabels 


This does seem like it was in regards to a template design. Do you have any inquiries or troubles with receiving your own template? Please let me know and I would be happy to look in to it for you. 

Melissa M
Community and Social Support Intern

If you find my post helpful and it answers your question, please mark it as an "Accepted Solution"

A week delay on asking a question about a two week delay? 


You can't make this stuff up.  :smileyface:

Without going into details regarding the original poster's account, this was handled offline as soon as he asked.