payment

[RandallN7]

According to our account, the next invoice is 7/19/19. We have a pending charge on our credit card on 7/15/19 - 4 days early. I am concerned - why was it not charged the date of the invoice - 7/19/19? Will your system charge us again on 7/19/19?

[Frankie_P]

Hi @RandallN7 

I apologize for any confusion this charge may have caused you. The accounts of our users are billed five days prior to the monthly service period start date. This helps ensure that the payment will have processed by the time your bill date comes around.  In fact, here is an article from our Help Center that goes over how and when your account is charged. If you have any further questions please call into our Billing Support for further assistance as we are unable to go into your billing details here in the Community.