Hello @RabbiNaftaliH.G ,
I wasn't able to recreate the issue you're describing when going through your last few emails, but based on your description it sounds like you're describing a connectivity issue - likely related to your browser's cached images and files, or something preventing the PDF from loading initially when opened on your end. Let’s start with some basic connectivity troubleshooting, and let us know if any of those steps are able to alleviate your issue.
Hi @RabbiNaftaliH.G. We have a list of compatible popular browsers. At this time, Brave is not compatible with our product. You can continue to use Brave but know that you may run into issues that you may not come across if using a supported browser, like Firefox.