person listed as unsbuscribed but not on list

LindaKing
Participant

person listed as unsbuscribed but not on list

I tried to add a new contact. The software tells me that i can not add it because they unsubscribed. I looked at the unsubscribed list and they are not there. So how do I add them back or reinstate them?
1 REPLY 1
William_D
Moderator

Hello @LindaKing ,

 

If a contact has been marked as unsubscribed from you, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.


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William D
Community & Social Media Support
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