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photos in newsletter not showing up

RebeccaJ847
Participant
‎07-16-2021 01:02 PM
‎07-16-2021 01:02 PM

Why does a photo I have inserted into my newsletter not show up on the recipient's end?

Thanks.

0 Votes
3 REPLIES 3
William_A
Moderator
Moderator
‎07-16-2021 01:33 PM
‎07-16-2021 01:33 PM

Hello @RebeccaJ847 ,

 

Is your contact prompted to show or download the photo at all? Depending on what they use to view their emails, images in emails may be blocked / hidden until they explicitly allow them to show (a standard in a lot of desktop Outlook programs). It may also come down to authentication, safelisting our domains, and/or safelisting your email address.


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William A
Community & Social Media Support
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RebeccaJ847
Participant
In response to William_A
‎07-16-2021 03:29 PM
‎07-16-2021 03:29 PM

Hi, thanks. No, there is no prompting. There is just an empty space instead of a photo. Additionally, this is the first time this has ever happened. I have sent numerous newsletters with photos and have never had this issue.

Rebecca

0 Votes
Zoe_H
Employee
Employee
In response to RebeccaJ847
‎07-17-2021 10:20 AM
‎07-17-2021 10:20 AM

Hello @RebeccaJ847,

 

 A good place to start is to have them check the settings in their email client to make sure that their images are enabled to display. Please select this helpful article here for more information! Thanks. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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