printing from Constant Contact

NeilG0 · ‎06-16-2020

When I go to print a Constant Contact email, it used to load a preview that would let me adjust the scale before downloading the pdf. Now I get the message "Looks like your browser doesn't have a PDF viewer." But I have not changed browsers. I'm using Firefox.

William_D · ‎06-17-2020

Hello @NeilG0 ,

Everything is pulling up okay in our Firefox print/download PDF displays at the moment. Do you know if your Firefox is 100% up-to-date? Another issue that might have cropped up is their browser or an extension dropping service to properly display PDFs, which may require updating.

William D
Community & Social Media Support

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NeilG0 · ‎06-17-2020

Hi William,

Thanks for your message. My Firefox is up to date, I'm running version 77.0.1.

Can you explain what you mean by "Another issue that might have cropped up is their browser or an extension dropping service to properly display PDFs, which may require updating."? I do have two Firefox extensions running--Adblocker Ultimate and Cisco Webex Extension.

Thank you!

William_D · ‎06-18-2020

Hello @NeilG0 ,

Does disabling either of those add-ons, then exiting and re-entering Firefox allow you to see the pdf previewed?

William D
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

NeilG0 · ‎06-18-2020

No, unfortunately that has no effect.

William_D · ‎06-19-2020

In that case @NeilG0 , it may be best to reach out to Firefox to see if they have any advice or insight on what could be preventing PDFs from being displayed. Is this an issue in other browsers for you as well, like Chrome or Safari or Edge?

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

NeilG0 · ‎06-24-2020

Without any intervention from me, the PDF Preview function now suddenly works in my Firefox browser. Conclusion, problem resolved on its own. Perhaps Firefox discovered and corrected the issue independently.

Frankie_P · ‎06-24-2020

Hi @NeilG0

Thanks for giving us this update! We're happy to hear your PDF is displaying correctly for you.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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