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problem reactivating account

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Regular Visitor

problem reactivating account

I've tried 6 times on both Firefox and Safari's latest browsers, stuck in loop. Can't use phone, please email me with help. Thanks. --

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Employee

Re: problem reactivating account

Hello @JohnM24732

 

Thank you for reaching out regarding reactivating your account. I apologize that you have not been able to reactivate your account thus far. 

 

I'd like to ask you a few questions to clarify the exact issue you are experiencing:

  • When trying to reactivate, is your browser stuck on a loading screen?
  • Are you receiving an error message? If so, at what point in the reactivation are you seeing the message?

From the information you provided, it sounds like this may be a network issue. If you are on a work network, you may need to Whitelist Constant Contact with your security program in order for the website to function fully for you.

 

If all of the above steps are unsuccessful, you do have the option of contacting our billing team via phone at the hours and numbers listed here. We recommend you contact them for further assistance as they will be able to best assist you with your reactivation request. 

 

 

 


Alex S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

1 REPLY 1
Highlighted
Employee

Re: problem reactivating account

Hello @JohnM24732

 

Thank you for reaching out regarding reactivating your account. I apologize that you have not been able to reactivate your account thus far. 

 

I'd like to ask you a few questions to clarify the exact issue you are experiencing:

  • When trying to reactivate, is your browser stuck on a loading screen?
  • Are you receiving an error message? If so, at what point in the reactivation are you seeing the message?

From the information you provided, it sounds like this may be a network issue. If you are on a work network, you may need to Whitelist Constant Contact with your security program in order for the website to function fully for you.

 

If all of the above steps are unsuccessful, you do have the option of contacting our billing team via phone at the hours and numbers listed here. We recommend you contact them for further assistance as they will be able to best assist you with your reactivation request. 

 

 

 


Alex S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

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