"Bounced as Suspended"

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Frequent Visitor

"Bounced as Suspended"

I don't see a way to correct a "bounced as suspended" email address when the recipient wishes to be receiving email from us, and this problem can't be addressed through the Constant Contact chat function.

 

As an administrator with a constituent who isn't receiving our messages for this reason - but wishes to be receiving them - what can I do to fix this issue?!

1 REPLY 1
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Moderator

Re: "Bounced as Suspended"

Hi @BarbC35 

 

We always suggest to first check that these suspended contacts are in fact correct. If you know the address is correct, we suggest contacting our Support Team to troubleshoot the email address further for you. Members of support like myself can help with up to 5 contacts, anything more than that we suggest contacting our Deliverability Specialists directly. In fact, I would be happy to help look into your email address. Please email us at social_support(at)constantcontact(dot)com with your username, your suspended email address, and a reference to this post. We also have this article from our Help Center on the different types of bounces and how you can manage them.


Frankie.P
Community & Social Media Support

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