"Suspended" Bounces

SOLVED
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Administrator

Re: "Suspended" Bounces

Hello @KBSoccer.  I do see that you emailed us this morning about this issue and we have taken care of your request. Let us know if you need any more assistance!


Caitlin M.
Community & Social Media Support

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Member

Re: "Suspended" Bounces

I just signed up today and uploaded 6000 emails.  About 65 of them were flagged as suspended.  The explanation says they have had multiple bounces in the last 15 days.  Since they didn;t bounce with me multiple times - does constant contact compare the email address to its global contacts ?

MY APLOGIES - I just the explanation back further.  Yes Constant Contact uses bounces for other campaigns - not just mine.

Thanks

 

 

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Administrator

Re: "Suspended" Bounces

Hello @RickC1000. I'm glad that this thread was able to help you out with understanding suspended bounces more. Please let us know if there is anything else that we can assist you with!


Caitlin M.
Community & Social Media Support

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Occasional Contributor

Re: "Suspended" Bounces

Hello

 

This is the first newsletter I sent using Constant Contact and I also have quite a few "suspended". Whilst I understand what it means, since it is the first time I am sending a newsletter, why do I get these "suspended" email addresses when they are existing clients I otherwise contact regularly? Does this mean these very same email addresses are being used by other people also using Constant Contact and which have bounced? I find that hard to believe. In other words, is this "suspended" feature extended to all senders to that email address, not just me?

 

Also are the Suspended and Bounced email addresses automatically removed from our database?

 

Thank you

Laurie

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Employee

Re: "Suspended" Bounces

Hi @LauriePr,

 

Thanks for reaching out about this! Because your email campaigns are sent through our servers, Constant Contact relies on the receiving server's ability to accept and deliver your email campaigns. If the receving server believes the email address to be Non-existant, for whatever reason, it bounces and can ultimatly end up as Suspended in Constant Contact. In addition, an email address can become Suspended from any Constant Contact account sending email to it.

 

You'll definitely want to manage the bounces as well. Constant Contact does not automatically remove bounces from your account but we do include certain bounce categories (such as Suspended) in the “Recommended for removal” filter to make them a bit easier to find.


Nichelle M
Community & Social Media Support

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Occasional Organizer

Re: "Suspended" Bounces

How can you tell the difference between an address that is temporarily Suspended and one that is permanently Suspended? If it's permanent I want to remove it as soon as possible, but if it's only temporary I want to leave it and see if it clears up after the 15 day hold. Kinda hard to do when there's only one status code of "Suspended".

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Administrator

Re: "Suspended" Bounces

Hello @WaylonT. Permanently suspended contacts can be found under the Recommended for Removal dropdown when you are viewing your bounces. We recommend deleting these contacts as we cannot send to them. Contacts that are on a temporary suspend hold are found under the Suspended dropdown. Hope this helps! 


Caitlin M.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Member

Re: "Suspended" Bounces

This response doesn't fit for me as this is only my second email being sent and the first didn't contain any that were bounced.  So there were no repeat emails sent to a bounced account.

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Regular Visitor

Re: "Suspended" Bounces

I'm afraid this is not at all helpful.  In fact, it seems rather deceitful.  Suddenly, I'm getting suspended listings for clients who have received CC emails for years.  I corresponded by email with one party this morning and forwarded a copy of my last (went out last night) campaign to him because he did not get it.  When I checked his account, he is now listed as suspended, even though he has opened hundreds of CC emails, included one only 7 days ago.

It seems you have an issue, here.

Pete

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Employee

Re: "Suspended" Bounces

Hello @BeckyT04,

 

Thank you for reaching out!

 

If you believe there is an issue with email addresses in your account we will be happy to look into this for you. Send an email to social_support(at)constantcontact(dot)com with a reference to this post and your account username. Be sure to include any contact email addresses that you would like us to look at. 

 

Thank you.

-Curtis P
Community & Social Media Support

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