"Suspended" Bounces

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Real Estate

"Suspended" Bounces

I've just exported bounces from the last email sent and there are 11 contacts showing "Suspended" as a bounce reason.  I review bounces following each email send and I've not come across this before, so what does it mean?

1 ACCEPTED SOLUTION

Updated: September 2017

 

Hi all,

Suspended is a new bounce category! Previously, if you were sending to an email address that was quarantined it would bounce as non-existent. The suspended category now shows you which email addresses we are preventing you from emailing because it's bounced as non-existent once already in the last 15 days.

example_of_suspended_category.png

If you continue to send to non-existent email addresses it can hurt your sending reputation so you will want to be careful about emailing these addresses over and over. 


We've got a detailed post here in the Community and a FAQ available for you on this category, hope this helps!

 

 

Hannah M.
Community and Social Media Support

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298 REPLIES 298

Hello @ElliotF83 ,

 

Thank you for reaching out about your company addresses showing as blocked in your reporting. This means that your internal system is blocking emails from Constant Contact and your IT team should be able to resolve that for you! In case they need it, here's a guide on Whitelisting us in your security system. 


Amber_L
Community & Social Media Support

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Occasional Participant

Hello, I have checked with our email provider and they say there is no issue with our emails/ there is no blocked from our emails. Please note some emails come up as BLOCKED and my email (the sender ) comes up in reports as SUSPENDED . Our email provider has asked me to check with you and ask for the email log, the log will show you the status of the email whether it was sent or failed and which server it sent to. Thank you. Best Regards, Joanne Nixon 

Hi @ElliotF83 

 

I'm sorry you are still encountering this problem. Can you send the email address that you are seeing come up Suspended to social_support(at)constantcontact(dot)com so I can look at the email address individually? We can then take a deeper look and see what might be occurring. 

 

Thank you and have a great day!


Adrienne B.
Community & Social Media Support

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Participant

We have two uses for Constant Contact for our business. We use Constant Contact for share info, events, news with our employees, and we share info about our products and solutions to our clients.

 

The last few weeks, I have identified 16 people (so far) from our company, who are Suspended Bounces that I would like to resolve, because they are missing a lot of important info. They all confirmed the email address and that they want our newsletter because they are our employees. How can I do this?

 

These are 16 business addresses from our company ***.

 

 

I appreciate the help so much!!

 

Thank you.

@First-NameL00554 

Thank you for reaching out to the Community! I apologize that 16 of your employees are not receiving your newsletters due to bouncing as suspend. What I recommend is giving our Deliverability team a call to move forward in getting this corrected.



Mary S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.