I've just exported bounces from the last email sent and there are 11 contacts showing "Suspended" as a bounce reason. I review bounces following each email send and I've not come across this before, so what does it mean?
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Updated: September 2017
Suspended is a new bounce category! Previously, if you were sending to an email address that was quarantined it would bounce as non-existent. The suspended category now shows you which email addresses we are preventing you from emailing because it's bounced as non-existent once already in the last 15 days.
If you continue to send to non-existent email addresses it can hurt your sending reputation so you will want to be careful about emailing these addresses over and over.
Apologies for any confusion or contradiction. Upon further research, we found that this is functioning as designed. Also, see below which was taken directly from to this FAQ:
Recommended for removal: Regularly removing these addresses your account can help promote healthier lists.
The other 2 categories that will show up under the Recommended for removal category are Suspended and Undeliverable.
This is functioning as designed and again I apologize for any confusion or contradiction. We are keeping track of this feature request and would love it for you to submit this Idea here in our Contacts Idea Board.
Thanks in advance!
I am sorry to hear of the frustration. Suspended bounces are contacts who have bounced at least one other time within 15 days. If you have not emailed this contacts in this time period, another Constant Contact user may have. Previously, these contacts would continue to show as non-existent so we just broke this category down further.
If you do have contacts bouncing that you think are valid we suggest reaching out to them outside of Constant Contact and asking them to reply to your email. If they are able to get and send emails outside of the account you can have our delivery team look into the cause further.
How do I cease notifications on this? Clearly constant contact believes they are correct even though the users have proved again and again that CC is wrong. I need to stop getting these notifications. They are just irritating me.
In order to stop receiving the notifications about new messages on this topic, when replying you can uncheck the "Email me when someone replies" box in Subscriptions on the right:
There are a few other options as well, when logged into the Community you can go to My Settings > Subscriptions & Notifications. From here select this thread (and any additional you want to be removed from) and then go to Email Subscriptions Options and select Delete Selected Subscriptions (see screenshot below). You can also opt out of notifications from any email notification that you receive. Please note: We do not recommend opting out of all emails, as you might miss a response to a question or thread that you want notification for. We recommend using the subscriptions box on the right of the screen when posting a new message or reply to manage notifications for that thread.
I'm sending your both emails to the address listed on your account. Please followup with me there.
Thanks for posting about this. I am sorry to hear of the frustration it's caused. Let me try to explain this category more for you.
Suspended indicates the address has bounce more than once from any Constant Contact account. When the address first bounces it will show as non-existent and then be placed on a temporary hold for 15 days. During this 15 day period we do not allow any sends to that address. If you do try to send to the address during this time it will show as suspended. If the address bounces again after the 15 day hold the address will remain as suspended but be blocked within Constant Contact. No users would be able to mail to the address using our system.
Ideally, you should remove this type of address since most of the address are no longer active. If you think you have an address that is active please try to email the user outside of Constant Contact and ask for a reply. Once you receive the reply you can contact our delivery team for help getting the address unblocked.
Hi - I understand what you are trying to do but I think your own terminology is confusing the issue. We have a large list and I have been spot checking my Non-Existents and Suspendeds and have had no problem deleting them because they were not opening emails or they were bouncing. My problem is precisely understanding what you mean by your terms. Non-existent is an absolute term but you say you will try again in 15 days so it may or may not truly be non-existent. If someone tries to send it within those 15 days it becomes Suspended but apparently not permanently blocked yet. If it bounces again after the 15 days the definition of Suspended changes to permanently blocked. So if I see the term non-existent that is only a maybe. If I see the term suspended it may or may not be permanently blocked. One thing that would make it clearer is just use one definition of the term suspended. If something is permanently blocked just call it blocked rather than change the definition of suspended.
Apologies for any confusion with our terms. I hope I can explain them to you more effectively.
Basically the email address you send to goes out on our servers, if the email bounces two times it is suspended. It could have already bounced twice on other accounts before you even sent to it, so that is why it could show up as suspended when you send it.
The best thing to do regarding our Delivery and Bounces is to contact our Delivery Team and you can reach them at 1-866-433-8499. They can go over the terminology with you and let you know what would cause an email to bounce back as non-existent to us.
I hope that helped explain this for you.