"Suspended" Bounces

SOLVED
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Occasional Advisor

Re: "Suspended" Bounces

I have valid ones showing as Suspended as well. One of which I email regularly...

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Visitor

Re: "Suspended" Bounces

I have a friend who's been receiving and opening mine for years and she has the same email address. All of a sudden it's showing up as a bounce.  Why??

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Administrator

Re: "Suspended" Bounces

Hello @FayP3. Was this email address showing up as a suspended bounce or a different type of bounce category? We have a few different categories that a contact can fall under when their email address bounces. Here is a list of these bounce types, what they mean and what action you can take for them. 


Caitlin M.
Community & Social Media Support

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Occasional Participant

when i look at bounce data, what does "suspended" mean?

 
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All Star

Re: when i look at bounce data, what does "suspended" mean?

I'd like to know the answer to this question myself.  =)

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Member

Re: when i look at bounce data, what does "suspended" mean?

Looking for an answer as well. Just noticed this new tag. 

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All Star

Re: when i look at bounce data, what does "suspended" mean?

I just chatted this same question to a CC rep. Here's what I learned. Hope this helps!

 

David S: Hello Alison, thanks for coming into chat today. Understanding your bounces is important, so I'm glad you came that question. Essentially, what the 'suspended' bounce category means is that a contact was bouncing as 'non-existent' too frequently, so our system put it on a block list, meaning that we are actually not sending email to 'suspended' contacts. We do this because if we continually sent email to contacts that bounced as 'non-existent,' many major email servers and ISPs would block ALL Constant Contact email.

 

You: Can you tell me how many "tries" you allow before putting an email on your suspended list?

 

David S: Of course. So the way it works is that the first time the email bounces as 'non-existent,' we put them on a temporary quarantine for 15 days, just to ensure that if there are temporary issues with the email address, such as a server being down. After the 15 quarantine, if the contact continues to bounce as non-existent, we change their status to 'suspended.'

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Moderator

Re: when i look at bounce data, what does "suspended" mean?

Hi @BarbaraH72450, @BioZyme  and @BonnieW64,

I want to clarify how this works. Suspended is a way to identify the email addresses that no longer exist. These are addresses that have bounced as non-existent multiple times. This is to prevent you from sending to a dead address over and over which can hurt your sending reputation and prevent legimate emails from being delivered.

 

Thanks,

 

Hannah M.
Community and Social Media Support

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Occasional Visitor

Re: when i look at bounce data, what does "suspended" mean?

I think I understand how this is "meant" to work, but we have a lot of suspended emails that my whole company emails individually on a daily basis.

Constant Contact is the only system that says they don't exist.

Is there a way around this problem without having look at each individual address or is it better to just send our emails from our company's email instead of Constant Contact?

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Moderator

Re: when i look at bounce data, what does "suspended" mean?

Thanks for the reply @AllisonS712.

 

If the contacts are all on the same domain it could have been a network issue. Although it's possible that another Constant Contact customer would also be sending to one or two of those addresses, it's not likely for a large number like you mentioned.

 

It would be best to give our delivery team a call for help sorting this out. It might be a matter of having your IT team whitelist Constant Contact to make sure all future emails are delivered. 

Hannah M.
Community and Social Media Support

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