"The number of contacts selected exceeds your monthly limit." Error

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Occasional Contributor

"The number of contacts selected exceeds your monthly limit." Error

Hi folks,

I am encountering an issue with sending an email to those on my mailing list.

 

My organization has a full mailing list of approximately 1,300 people and we currently have the regular Email plan with unlimited emails at the 500-2,500 contacts rate.

 

However, when attempting to send an email I receive the following message: "The number of contacts selected exceeds your monthly limit. Upgrade now to send unlimited emails."

 

We recently updated our payment info for the Pre-Pay plan, as our previous subscription was nearing an end. I am unsure if there is a delay in processing this update that might affect our plan.

 

Has anyone encountered an issue like this before?

 

Thank You.

3 REPLIES 3
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CTCT Employee

Re: "The number of contacts selected exceeds your monthly limit." Error

Hi @JamesR146

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I have taken a look at your account and everything does appear to be perfectly in order. Can you give it another shot and see if you are still seeing the error? If you are, please send us an email to social_support(at)constantcontact(dot)com with your username, the name of the email you are trying to send, the lists you are sending it to and a reference to this post and we will be happy to take a look. In the meantime, please feel free to reach out to us here.

 

Thank you for choosing Constant Contact. I hope you have a great weekend! 


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Occasional Contributor

Re: "The number of contacts selected exceeds your monthly limit." Error

Thank you Adrienne.

I attempted to send the email again and received the same error message.

I have contacted the support email that you recommended.

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CTCT Employee

Re: "The number of contacts selected exceeds your monthly limit." Error

@JamesR146

 

Thank you for taking the time to send us an email regarding this error message! We will review your issue and reply in a timely manner.

 

In the meantime, if you have any other questions please feel free to reach out to us here. We are always happy to assist you in any way we can!


Taryn Leinweber
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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