"Unable to Save Document"

[C.F.SandyP]

Why does a red banner come up that says: "Unable to Save Document" ? 

It is a good looking post with nothing wrong in it.

[C.F.SandyP]

Hello @BrianF519 , @LaGuardiaHSPA and @JohnW840 

The auto-save should capture most of your changes prior to the red line error. You can also manually save more frequently if you're afraid of losing your work (something I've learned to do in every program and website I work in). Beyond that, if it continues to occur, we've typically seen success with the standard connectivity troubleshooting provided in previous responses.

Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

[Zoe_H]

Hello @C.F.SandyP,

Thank you for reaching out to the Community! Can you give us some more information about where you are seeing this red banner and what you are trying to save? A screenshot would be extremely helpful! Thanks.  

[FirstNameL88271]

I am also experiencing this repeatedly today. Here is a screenshot.

[William_A]

Hello @FirstNameL88271 ,

Is this error occurring in other campaigns you've built, or just one specifically? I made a copy of your most recent email campaign, and the error wasn't occurring for me at all for manual or auto-saves. This would generally indicate a connectivity error. Does the error occur in other browsers or while you're working on other devices or networks? Does performing any basic connectivity troubleshooting like cache clearing or disabling browser plugins alleviate the issue at all?

[BrianF519]

So how do we get rid of the Unable to Save message and be able to save? Don't want to clear caches as it may log out the Constant Contact email draft and apparently it doesn't save periodically. Don't want to lose the work/design

[LeonieM20]

Me too

[PNAA]

I am having the exact same issue.  Is have a time sensitive email that needs to go out and this is incredibly frustrating!

[PNAA]

Same issue, very frustrating.  A different thread a month ago sent you a screen shot.  Do we get a refund for the work we can't get done???

[William_A]

Hello @PNAA ,

Is this error occurring in other campaigns you've built, or just one specifically? Does the error occur in other browsers or while you're working on other devices or networks? Does performing any basic connectivity troubleshooting like cache clearing or disabling browser plugins alleviate the issue at all?

[BrianF519]

So how do we get rid of the Unable to Save message and be able to save? Don't want to clear caches as it may log out the Constant Contact email draft and apparently it doesn't save periodically. Don't want to lose the work/design

[JohnW840]

have completed mass timed email newsletter and when pressing save a red banner appears above work and states "unable to save document " 

[LaGuardiaHSPA]

HELP _

I am having the SAME issue. UGh. I need to get this email out. I saw that a moderator asked if this was happening with ONE campaign or multiple. I am unable to answer that b/c I am afraid to navigate away from the email I'm working on. Spent a long time on it and DON't want to Lose my work.   Can anyone help? please. thanks. 

[BrianF519]

Still don't see an answer on how to get rid of the red line.

[William_A]

Hello @BrianF519 , @LaGuardiaHSPA and @JohnW840 

The auto-save should capture most of your changes prior to the red line error. You can also manually save more frequently if you're afraid of losing your work (something I've learned to do in every program and website I work in). Beyond that, if it continues to occur, we've typically seen success with the standard connectivity troubleshooting provided in previous responses.

Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

[AnnO04]

I am having the issue also. It seems to be a system issue as all of us have been using the system for a while and this is the first time we have had this issue.  

[SaraHVHQ]

Was there ever a solution for this--?  So frustrating!

[Amanda_G]

Hi @SaraHVHQ , 

I apologize that you are running into this! I have tagged it on your account and will have our technical team reach out with any updates or fixes we have. In the meantime, the best course of action is to try refreshing and saving again. We do have an autosave function on the editor, so your changes should be saved. They also suggest copying the campaign and working out of the copy, or using a different browser, just to see if that could be causing the problem. 

[SaraHVHQ]

Thanks, Amanda, but none of those things were working tonight. I had to redo what I had already written, unfortunately. Normally, those things do work! 

[Caitlin_M]

Hi @SaraHVHQ. I made a copy of your most recent campaign and wasn't able to see the error appearing after making some changes and hitting Save. Since the workarounds were not successful for you, I would suggest calling into our support team so they can do live troubleshooting and take a closer look at what is causing the error. 

[SumeetR7]

I am also getting the same error, it is quite frustrating now, cleared cookies and history, restarted my laptop, Tried on two different browsers but still getting this error , please help.

[William_A]

Hello @SumeetR7 ,

If you've tried troubleshooting steps mentioned throughout at this thread, particularly the connectivity ones mentioned in my earlier post, and none of them have been able to alleviate your issue, then I'd advise calling our general support like Caitlin suggested so they can provide live troubleshooting and screensharing for further assistance.