"Unable to Save Document"

C.F.SandyP
Real Estate

"Unable to Save Document"

Why does a red banner come up that says: "Unable to Save Document" ? 

It is a good looking post with nothing wrong in it.

13 REPLIES 13
Zoe_H
Employee

Hello @C.F.SandyP,

 

Thank you for reaching out to the Community! Can you give us some more information about where you are seeing this red banner and what you are trying to save? A screenshot would be extremely helpful! Thanks.  


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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I am also experiencing this repeatedly today. Here is a screenshot.Capture.PNG

Hello @FirstNameL88271 ,

 

Is this error occurring in other campaigns you've built, or just one specifically? I made a copy of your most recent email campaign, and the error wasn't occurring for me at all for manual or auto-saves. This would generally indicate a connectivity error. Does the error occur in other browsers or while you're working on other devices or networks? Does performing any basic connectivity troubleshooting like cache clearing or disabling browser plugins alleviate the issue at all?


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William D
Community & Social Media Support
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BrianF519
Regular Participant

So how do we get rid of the Unable to Save message and be able to save? Don't want to clear caches as it may log out the Constant Contact email draft and apparently it doesn't save periodically. Don't want to lose the work/design

PNAA
Health Practitioners & Centers

I am having the exact same issue.  Is have a time sensitive email that needs to go out and this is incredibly frustrating!

 

PNAA
Health Practitioners & Centers

Same issue, very frustrating.  A different thread a month ago sent you a screen shot.  Do we get a refund for the work we can't get done???

 

Hello @PNAA ,

 

Is this error occurring in other campaigns you've built, or just one specifically? Does the error occur in other browsers or while you're working on other devices or networks? Does performing any basic connectivity troubleshooting like cache clearing or disabling browser plugins alleviate the issue at all?


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William D
Community & Social Media Support
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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
BrianF519
Regular Participant

So how do we get rid of the Unable to Save message and be able to save? Don't want to clear caches as it may log out the Constant Contact email draft and apparently it doesn't save periodically. Don't want to lose the work/design

 

JohnW840
Participant

have completed mass timed email newsletter and when pressing save a red banner appears above work and states "unable to save document " 

LaGuardiaHSPA
Member

HELP _

I am having the SAME issue. UGh. I need to get this email out. I saw that a moderator asked if this was happening with ONE campaign or multiple. I am unable to answer that b/c I am afraid to navigate away from the email I'm working on. Spent a long time on it and DON't want to Lose my work.   Can anyone help? please. thanks. 

BrianF519
Regular Participant

Still don't see an answer on how to get rid of the red line.

Hello @BrianF519 , @LaGuardiaHSPA and @JohnW840 

 

The auto-save should capture most of your changes prior to the red line error. You can also manually save more frequently if you're afraid of losing your work (something I've learned to do in every program and website I work in). Beyond that, if it continues to occur, we've typically seen success with the standard connectivity troubleshooting provided in previous responses.

 

Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

I am having the issue also. It seems to be a system issue as all of us have been using the system for a while and this is the first time we have had this issue.