"unsupported" email subject line and SPAM fear

Frequent Visitor

"unsupported" email subject line and SPAM fear



I recently did a resend to non-openers and the subject line went out as "unsupported'. We have a database of over 30,000 people who receive this email and this has drummed up fear that we SPAMMED them.


I was hoping there was something you could do to rectify this situation other than an apology. Perhaps a credit for this month as now I am spending my morning dealing with this issue, which was caused by your platform.


Thank you,

Robyn Pollack


Re: "unsupported" email subject line and SPAM fear

Hi @RobynP10 


Thank you for bringing this to our attention! Although I can see you were able to speak with our phone support about this experience, I would be happy to share our answer here in the Community as well.


We have received some reports where the subject line for a resend to non-openers comes through as "unsupported." These cases appears to be caused by emojis in the subject line on the resend. I apologize we do not have a time estimate for when this will be resolved. This is something we are still collecting information on as we continue to troubleshoot. We have tracked this experience in your account and added you to our queue to be notified when it's resolved. We have also submitted your credit request to our Billing Support for further assistance. For your account security we are unable to authorize refunds or go into your billing details here in the Community.

Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Register for our "Making Sense of Online Marketing for Retail" Webinar

Aug 13 retail why ctct banner.png

Join us on Thursday, August 13th at 2pm ET for a free webinar where we'll discuss how to incorporate online marketing into your retail store.


Online marketing presents opportunities for retail stores to get found, get more sales, and ultimately grow the business.


If you’re just getting started with online marketing or not seeing the results you’ve hoped for then this session is for you. With our guest expert, Bryan Caplan, you’ll learn a smarter, more practical approach to getting the word out about your retail store. From making sure your business is found to keeping it top of mind, find out how to get the word out to the people who matter most online.


Read More