The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

re-subscribe

Highlighted
Regular Visitor

re-subscribe

How can send someone a link to re-subscribe to our newsletter when I get a call from that person that they un-subcribed by accident?

1 REPLY 1
Highlighted
Moderator

Re: re-subscribe

Hello @LeanneM7 ,

 

If you need them resubscribed, there are a few different ways to go about doing it. If you're not on the new contacts beta, there should be a resubscribe option available in the individual contact's page. This method will send an automated email to the contact's email address, with a unique, coded link for them to click and confirm their re subscription. However, this can only be done once for Compliance reasons, so the contact will be placed in Awaiting Confirmation until they click the link.

If you're on the contacts beta, or the contact is unable to click the link in that email for whatever reason, they can also manually sign back up via a sign up form you created (inline, pop-up, or landing page). 

If all that fails, there is a last resort option that requires you getting an email directly from the contact stating they wish to be resubbed, and then reaching out to our List Review team for further guidance on an override. 

All three of the methods mentioned above help us establish a paper trail of the contact signing back up, which is necessary since there are legal and Compliance elements related to unsubscribing.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured