renaming campaign

Participant

renaming campaign

you removed the "rename campaign" from your "action" items!!!
20 REPLIES 20
Administrator

Hello @AnnS05. Right now, only draft emails can be renamed. I am sorry that you are not able to rename your sent emails but I know that this is something that other customers like yourself has requested to be put in as a feature into their accounts. I will put in feedback on your behalf to our developers so they know that this is still something that you would like to see. 


Caitlin M.
Community Manager
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Agree 100%.  Would like to be able to rename a "sent" campaign!

Participant

I think Ann meant that when viewing your list of Campaigns there is no 'Rename' option under the Actions button - even for your Draft items.

 

A work-round is to go to the 'Schedule" option and from there you will see a 'Edit Name' link underneath the Campaign name. This works for Draft items only.

 

Hope that helps!

Health Practitioners & Centers

Thank you! Your workaround worked. Note that I was building my email, and I was not able to change the name in the editing window. I kept getting an error.

Hello @LukeF1,

 

I am sorry to hear you were getting an error when trying to change the name of your campaign while in edit mode. That is certanly not what we want! Is there any chance you could share with us what error message you were getting? If it involves any sensitive information you are welcome to email us at social_support(at)constantcontact(dot)com. Please include your username, the name of the campaign you had issues with, and if possible a screenshot of the error message. 


Nick S.
Social Media & Content Manager

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Occasional Participant

I would also like the option to rename a sent campaign. I noticed that I had put the wrong date on the campaign after I sent it out, and it would really help with organzation if I could go back and fix that error.

Hello @SignalHill,

 

Thank you for the feedback! I can totally understand how being able to rename sent campaigns could be beneficial, especially when mistakes like that occur. I am tracking your feedback in your account so it can be reviewed by our developers. We really appreciate you taking the time to let us know this is something you would like to see.


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Participant

Renaming events ALWAYS errors out.  When will this be fixed?

Hello @ASGC,

 

I apologize for the inconvenience but we are unable to rename already sent email campaigns and events. I would love to track your feedback on this though and you will be contacted with updates! 

 

Have a Happy New Year!  


Zoe H.
Community & Social Media Support

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Regular Participant

Incorrect - New campaigns and draft mode is no longer working either. It is becoming a source of constant frustration

Hello and thank you for reaching back out to the Community! We do apologize if you’ve been experiencing error messages when trying to rename your campaigns. If you could provide us with a screen shot of the errors you are seeing we would be happy to look into this matter for you!


Antonas_S
Community & Social Media Support

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Regular Participant

This happens when trying to create a new campaign and rename the document.  This campaign is still in draft mode.  I even try saving and going back to rename and receive the same error. I am using Google Chrome.Error from TemplateError from Template

Hello @ASGC,

 

I apologize that this error is still appearing. When you try and rename your draft email campaign, are you renaming it something different than any other email campaign in your account? I was able to go into your account and rename an email campaign "Support Copy ZH." If you are giving a draft email a name that you have also used for a past email, it will give you that error message. 


Zoe H.
Community & Social Media Support

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Regular Participant

I am using a new and unique name and it will not work.  

Regular Participant

As you can see, i tried to edit what you just added in my campaign and it will not work either...

Test not workingTest not working

 

Hello @ASGC,

 

I apologize you are still seeing this error when you're attempting to rename your campaign. To further assist you I'd like to ask you a couple of questions. Does the issue replicate in a different browser other than the one you regularly use? Will attempting to rename a campaign in your browser's incognito/private mode allow you to successfully rename the campaign?


Jon_G
Community & Social Media Support

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Regular Participant

As I indicated, I am using Chrome as Constant Contact does not work in Explorer or FireFox.  Instead of trying to copy campaigns, try creating one from one of your templates - you will see it does not work.  

Hi @ASGC. I created a new email from our template picker while working in Chrome and was able to rename it successfully. Jon previously asked if you had tried to rename a campaign while in an incognito window to see if a plugin in Chrome is causing this issue. Have you been able to attempt this and if so, did it help?


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

I would like this feature, as well.

Hey! This post was originally about a feature to rename an email that used to be located on the drop down menu. That feature still exists but is in a different spot. Here's a great article on how to rename an email.


Brigitte P
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.