resending an email

[BrianC55]

I just scheduled 2 emails to re-send to non-openers on Nov. 7th at 6am. As soon as clicked confirm -- they sent. I'm not sure why they sent immediately and not on the scheduled day. I confirmed the date listed was the 7th before I confirmed. What happened?

[Kyle_R · Accepted solution]

Hi Brian,

Sorry to hear about the trouble scheduling. I see that you've already had a case opened with our second level of support, which is a good step to take. It is a little difficult for us to confirm what time was selected after the email was already sent, but based on what you've said it sounds like the correct steps were followed. I tested in my account and scheduling a resend to non-openers scheduled in the future seems to be working currently, or at least it didn't send immediately. The next step sounds like to get a screenshot of the scheduling screen the next time you attempt the resend so that we could take a look if it happens again. Sorry again for the issues.