retrieve deleted unsubscribed contact

BonnieK16
Participant

retrieve deleted unsubscribed contact

Hello!

 

I was trying to resubscribe a contact but deleted them by mistake. Now when I try to add them to our system again it will not let me. I have tried to add them manually, and I get an error that says to fix certain fields, but none are highlighted. I tried to import them with an excel sheet, but it says it could not add the email because it was previously unsubscribed. Is there a different way to do this?

1 REPLY 1
William_D
Moderator

Hello @BonnieK16 ,

 

The easiest method for a contact to resubscribe to you, would be through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these two processes is followed.


William D
Community & Social Media Support

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